Delivery

All prices listed on the Website are to be understood as VAT included, and, unless otherwise indicated, excluding any potential delivery fees and taxes. Separate charges for delivery fees (and their related VAT or other taxes) will be clearly displayed on the screen prior to the completion of your order and will be confirmed in your Order Receipt Confirmation.

 We accept orders with shipping and delivery instructions within Italy and European Union (Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden). We currently do not accept shipments to military addresses, restricted areas, hotels, hostels, prisons, PO Boxes addresses. 

There are no shipping costs for orders placed in Italy and for orders equal to or over 250.00€ for European Union countries. For orders of a lower amount a contribution of 20.00€ is required for European Union countries.

Shipments are made via DHL courier and, at the moment of the shipment, clients will receive a second order confirmation by email with a tracking number in order to follow the shipment at any time. 

Upon delivery of the Products by the Courier, you or the person designated by you are required to verify that the number of packages delivered corresponds to that indicated on the delivery note, the packages and their seals are intact, undamaged, not wet or altered in any manner, the delivered products conform to characteristics described in the Order Confirmation/Acceptance and are not incomplete. The handwritten or electronic signature of yours or other person present at the delivery address indicated will be required as confirmation of the product delivery. Once the delivery has taken place, the risk and responsibility for the acquired items are turned over to you. 

Orders shall be shipped from our warehouse from Monday to Friday from 1.30 pm to 5.00 pm. Items ordered on the weekend and on holidays shall be processed on the following working day.

In-stock items will be shipped from our warehouse within 2 business days after the order confirmation date. Shipping of out-of-stock and made-to-order items is guaranteed within 3 weeks and, in any case, within 30 days. 

Delivery delays could happen at some periods of the year as a result of organizational issues or personnel shortage; these delays will be communicated via email.